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Compliments and complaints

We value your suggestions, compliments and complaints.

We hope you will be happy with every aspect of our care and service and welcome all comments.

If you are in any way unhappy with our service, please contact our Director of Patient Care. All complaints will be thoroughly investigated.

You will receive a written acknowledgement explaining the complaint process within two working days.

If you are still unhappy following the investigation you may wish to contact the Care Quality Commission:

Newcastle upon Tyne


Providing hospice care across West Kent and the London Borough of Bexley.
Our registered office address is EllenorLions Hospice, Coldharbour Road, Northfleet, Kent DA11 7HQ EllenorLions Hospices is a registered charity (registered charity no 1121561) And a company limited by guarantee registered in England and Wales (company registration no 6302132).

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